H2O - Shipping Policy

Effective date: 01 Jul 2026

H2O Audio Australia is operated in Australia by B & K Holdings (QLD) Pty Ltd (ABN 47 092 133 858). We aim to process and despatch orders promptly and provide clear information about shipping and delivery. This Shipping Policy applies to purchases made through the H2O Audio Australia website.

1. Where We Ship

   We currently ship to delivery addresses within Australia.
   Orders cannot presently be placed through the H2O Audio Australia website for delivery outside Australia.
   If our available delivery regions change, the shipping options presented at checkout and this Shipping Policy may be updated accordingly.

2. Shipping Charges

   Standard shipping within Australia is $9.95 per order.
   Free standard shipping is available for orders of $150 or more.
   The applicable shipping charge, if any, will be displayed at checkout before you complete your purchase.
   Shipping charges and free-shipping thresholds may change from time to time. The shipping charge displayed at checkout when your order is placed will apply to that order.

3. Order Processing and Despatch

   Orders are processed and despatched from our fulfilment location in Queensland.
   We aim to process orders as promptly as reasonably practicable during normal business operations. Orders placed on weekends or public holidays will generally begin processing on the next business day.
   Processing or despatch may occasionally take longer during periods of high order volume, stocktakes, major promotions, public holidays or circumstances outside our reasonable control.
   Where we become aware of a significant delivery disruption that is likely to affect a substantial number of orders or a particular delivery region, we may provide an advisory on our website or during the purchase process where reasonably practicable.
   Any such advisory is intended to help customers make an informed purchasing decision and may be updated as further information becomes available.

4. Estimated Delivery Times

   Standard delivery within Australia is generally estimated at 3–5 business days after despatch.
   Delivery times are estimates only and may vary depending on the delivery location, carrier operations and other circumstances affecting transport or delivery.
   Regional and remote locations may take longer.
   A delivery estimate is not a guaranteed delivery date unless we expressly confirm otherwise.
   We will not knowingly represent a delivery timeframe that we do not reasonably expect can be met.

5. Order Tracking

   Where tracking is available, tracking information will be provided after your order has been despatched.
   Tracking information may be sent by email or otherwise made available through the order information provided to you.
   Please allow time for the carrier's tracking system to register and update after despatch.

6. Delivery Address

   You are responsible for providing a complete and accurate delivery address when placing your order.
   Please check your delivery details carefully before completing checkout.
   If you become aware of an error in your delivery address, contact us as soon as possible. We will make reasonable efforts to assist where the order has not yet been despatched, but we cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.
   Additional shipping or redelivery costs arising from an incorrect or incomplete address may be payable by you where permitted by law.
   Nothing in this section limits any rights you may have under the Australian Consumer Law.

7. Delivery and Authority to Leave

   Delivery arrangements may vary according to the carrier and delivery location.
   Where a carrier permits an authority-to-leave or safe-drop delivery, the parcel may be left at the nominated delivery address in accordance with the carrier's delivery procedures and any delivery instructions accepted by the carrier.
   Please ensure that the delivery location is suitable for receiving parcels.
   Carrier delivery options, including redirection, collection or authority-to-leave arrangements, may be subject to the carrier's own terms and operational requirements.

8. Delayed Deliveries

   Occasionally, deliveries may be delayed due to carrier disruptions, severe weather, natural events, peak delivery periods or other circumstances affecting transport networks.
   If your order appears to be significantly delayed, please check the tracking information provided and contact us if further assistance is required.
   We will make reasonable enquiries with the carrier and assist in resolving delivery issues relating to your order.
   Nothing in this Shipping Policy excludes or limits your rights under the Australian Consumer Law.

9. Lost or Missing Orders

   If tracking indicates that an order has not been delivered within a reasonable period, or you believe your parcel has been lost, please contact us.
   We may need to confirm delivery details and investigate the matter with the carrier.
   Where an order has not been supplied as required, your rights may be protected by the Australian Consumer Law. Consumers buying online have consumer guarantee rights against the seller from whom they purchased the goods.
   We will assess the circumstances and provide an appropriate resolution in accordance with our obligations under Australian law.

10. Damaged Parcels or Incorrect Orders

    Please inspect your order after delivery.
    If your parcel or products arrive damaged, or you receive an incorrect item, please contact us as soon as reasonably practicable and provide:

    • your order number;
    • details of the issue; and
    • photographs of the parcel, packaging and product where relevant.
    
    Providing this information promptly can assist us in investigating the matter with the carrier and resolving the issue.
    Your rights under the Australian Consumer Law are not limited by any request that you notify us promptly. The ACCC has specifically warned businesses against online policy wording that may mislead consumers about statutory refund or return rights.
    
11. Split Shipments

    In some circumstances, products from the same order may be despatched separately.
    Where an order is split into more than one shipment, separate tracking information may be provided.
    You will not be charged additional standard shipping solely because we choose to split an order into multiple shipments.

12. Contact Us

    For questions about shipping or delivery, please contact:
    

    • H2O Audio Australia
    
    
    • Operated by B & K Holdings (QLD) Pty Ltd
    
    
    • PO Box 3488
    
    
    • Mt Ommaney QLD 4074
    
    
    • Australia
    
    
    • Email: info@fesports.com.au
    
    
    • Phone: 07 3118 9000
    
    
    Please include your order number when contacting us about an existing order.
13. Changes to This Shipping Policy

    We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, delivery services, website configuration or business practices.
    The current version will be published on our website with its effective date.